Introduction:

We are seeking a friendly and reliable Breakfast Attendant to join our team and provide excellent service to guests during breakfast hours. The Breakfast Attendant will be responsible for setting up and maintaining the breakfast area, preparing and serving food and drinks, and ensuring that guests have a positive experience. The successful candidate will have strong customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Set up and maintain the breakfast area, including laying linens, setting up tableware, and arranging centerpieces

• Prepare and serve breakfast items, such as eggs, bacon, and pastries, as well as coffee, tea, and other drinks

• Ensure that the breakfast area is clean and well-stocked at all times

• Assist guests with any questions or needs they may have

• Handle customer complaints and concerns with grace and professionalism

• Other duties as assigned

Qualifications:

• Previous experience in a food service or customer service role is preferred

• Strong customer service skills

• Ability to multitask and handle a high-volume workload

• Ability to lift and carry heavy objects (up to 50 pounds)

• Ability to stand for long periods of time

• Fluency in English is required; additional language skills are a plus

Perks:

• Competitive salary

• Employee discounts on food and drinks

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

SUMMARY: The Executive Housekeeper is responsible for the overall cleanliness of the hotel, including rooms and public areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guests' needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining, and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.

Professional Experience

· Preferably 3 years’ experience in customer service, hotel, administrative, human resources, legal, educational, training, or business-related field

· Preferably 1-year experience as housekeeper/room attendant in hotel environment

Essential Functions

· Maintain hotel’s cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.

· Trains staff in all aspects of housekeeping including guest service.

· Administers guest satisfaction inspection procedures and reports.

· Maintains key control and lost-and found and ensures staff is trained to follow correct procedures for both.

· Plans work schedules and room assignments with minimum disruption to guests.

· Be flexible and willing to perform other tasks as necessary or requested

· Wear room hotel uniform per hotel standards; adhere to professional grooming standards

· Maintain proper labor plans and ensure labor budget is met

· Maintains inventory of supplies and ensure staff follows proper inventory/cost control procedures.

Guest Service

· Maintains guest service as the driving philosophy of the hotel.

· Personally, demonstrates a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest.

· Ensures housekeeping staff, including all new hires are trained to meet service standards.

· Develops added-value customer service programs regarding housekeeping services.

· Empowers housekeeping staff to deliver great guest service by encouraging responsiveness to guests' needs.

· Meets or exceeds hotel guest satisfaction measures.

· Ensures hotel standards and services contribute to the delivery of consistent guest service.

· Engage every guest in conversation and recognition

· Resolve any guest issue immediately

· Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests

Human Resource Management

· Manages human resources functions including recruiting, selecting, orientation, training, performance planning and evaluating ad pay/reward programs to maintain a skilled, qualified workforce.

· Maintains a positive, cooperative work environment between staff and management.

· Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.

· Administers personnel policies fairly and consistently.

· Resolves employee grievances in a fair and timely way.

· Ensures housekeepers know responsibilities and manage against those responsibilities.

· Ensures employees know policies and pay procedures.

· Uses ongoing safety training to minimize worker's compensation claims.

· Monitors and maintains acceptable turnover levels.

Profit Management

· Assists in annual budget preparation.

· Anticipates revenue/cost problems in department.

· Tracks financial and operating information on ongoing basis to adjust plans, labor ad other costs.

· Produces accurate financial reports on time.

· Orders and buys cleaning supplies, linens, and chemicals at the best prices.

Safety and Security

· Understands and implements laws which apply to housekeeping supplies and chemicals.

· Recognizes and corrects conditions which may create security, fire, or accident hazards.

· Understands and implements hotel's key control system.

Computer Experience

Proficiency in:

· Microsoft word

· Excel

· PowerPoint

· Data entry

· Database management systems

Emotional Intelligence

· Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure

· Ability to anticipate guests’ needs

· Embraces and respects diversity and multicultural environment

Skills

· Excellent communication; orally and written

Education

· Background screening for previous criminal history

· At least 1 year of higher education (beyond high school or G.E.D.)

Strengths

· Social

· Speaks in guests’ preferred language

· Organizational

· Administrative

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Introduction:

We are seeking a friendly and reliable Breakfast Attendant to join our team and provide excellent service to guests during breakfast hours. The Breakfast Attendant will be responsible for setting up and maintaining the breakfast area, preparing and serving food and drinks, and ensuring that guests have a positive experience. The successful candidate will have strong customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Set up and maintain the breakfast area, including laying linens, setting up tableware, and arranging centerpieces

• Prepare and serve breakfast items, such as eggs, bacon, and pastries, as well as coffee, tea, and other drinks

• Ensure that the breakfast area is clean and well-stocked at all times

• Assist guests with any questions or needs they may have

• Handle customer complaints and concerns with grace and professionalism

• Other duties as assigned

Qualifications:

• Previous experience in a food service or customer service role is preferred

• Strong customer service skills

• Ability to multitask and handle a high-volume workload

• Ability to lift and carry heavy objects (up to 50 pounds)

• Ability to stand for long periods of time

• Fluency in English is required; additional language skills are a plus

Perks:

• Competitive salary

• Employee discounts on food and drinks

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment